Tuesday, January 31, 2012

Bloopers..People on a high horse are difficult to deal with !

In the initial stages of my career, I always had to interact with the end users to help with their issues..it's always pretty interesting to troubleshoot issues & arrive at solutions, but some computer-illiterates are... man.. way too irritating ! Though you wanted to show empathy, some people does not listen to understand & reflect, rather listen only to complain !! It always turns off, when people assume they know more on these things, actual being way other !

One instance where, I was talking to a user on troubleshooting an issue & wanted remote desktop of user's machine ... see the conversation for lil humour:

Self: Helo Mr.********* ****, How are you doing ?
User: Not so good, cos of my computer issues
Self: I'm really sorry for the inconvenience Mr.********* ****, I would help you fix the issue !
User: Ok..Now waat
Self: Are you in front of your machine
User: yes
Self: Please click on 'Start' button, which is at the left corner of your machine
User: Ok
Self: Click on 'Run'
User: Type '****'
Self: Is there any dialog box opening?
User: No
Self: Have you done the exact thing that I mentioned?
User: Yes
Self: Could you please tell me what is the error which is popped up?
User: No error..jus blank
Self: few more steps to check what was the issue !!
Self: Finally, Mr.********* ****, Can you restart the machine?
User: Ahh ! You mean to say, the machine should be powered on?
Self: jeeeeezz #$%^&&*!@$%#$^%&^&@#!@#!$^
Self (Mind Voice): Then when I asked to click on 'Start' & 'Run', he started to run in his place I suppose !! hufff..

One more instance to laugh at:

Once I had to call up another person to check some few stuffs & then completed the task, being a victim to all the verbose brain jammers..finally was about to end up the call with the usual ending!!

Self: Thanks much for the cooperation Mr.******* ****. Your issue is now resolved ! Just give us a call back if there's a problem. We're available 24/7"!
User: "Is that Eastern time?"
Self (Mind Voice): eh-waat??? #$%^&&*!@$%#$^%&^&@#!@#!$^


Hufffff...there are people who does recognize the good work done, whom I really respect, but this is about 'that few people' of other ways...nothing in offense !! Just read for a laugh !

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